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At Zeekay Clothing, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, timelines, charges, and responsibilities. Please read this policy carefully before placing an order.
1. Order Processing Time
All orders placed on zeekayclothing.com are processed within 1–3 business days after payment confirmation.
- Orders are processed Monday through Saturday (excluding public holidays).
- Orders placed on weekends or holidays will be processed on the next working day.
- During peak seasons, sales events, or product launches, processing times may be slightly extended.
Once your order is shipped, you will receive a confirmation message or email with tracking details (if available).
2. Shipping Timeframes
Delivery times vary depending on your location:
Domestic Shipping
Estimated delivery: 2–5 business days
International Shipping (if applicable)
Estimated delivery: 7–14 business days
Please note:
- Delivery times are estimates and not guaranteed.
- Delays may occur due to courier issues, weather conditions, customs clearance, or public holidays.
- Zeekay Clothing is not responsible for delays caused by third-party shipping providers.
3. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order weight
- Ongoing promotional offers
We may offer free shipping promotions from time to time. These offers are subject to specific terms and may be withdrawn without notice.
4. Order Tracking
If tracking is available for your shipment:
- You will receive a tracking number via email or SMS once your order has been dispatched.
- You can track your package using the courier’s website.
If you do not receive tracking information within the expected processing time, please contact us.
5. Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information at the time of purchase.
Zeekay Clothing is not responsible for:
- Delays or non-delivery due to incorrect or incomplete addresses.
- Packages delivered to the wrong address provided by the customer.
If an order is returned to us due to incorrect address details, additional shipping charges may apply for re-delivery.
6. Failed Delivery Attempts
If a courier makes multiple unsuccessful delivery attempts and the package is returned to us:
- The customer may be responsible for re-shipping fees.
- Refunds (if applicable) will exclude original shipping charges.
7. Damaged or Lost Packages
If your package arrives damaged:
- Please contact us within 48 hours of delivery.
- Provide photos of the damaged packaging and product.
If your package is marked as delivered but you have not received it:
- Contact the courier first.
- If unresolved, contact our support team for assistance.
While we will assist in resolving shipping issues, Zeekay Clothing is not liable for lost or stolen packages once marked as delivered by the courier.
8. Customs, Duties, and Taxes (International Orders)
For international shipments:
- Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
- Zeekay Clothing is not responsible for delays caused by customs clearance processes.
9. Delivery Delays Beyond Our Control
We are not responsible for delays caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Strikes or labor disputes
- Pandemic-related disruptions
- Courier operational delays
10. Changes to Shipping Policy
Zeekay Clothing reserves the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on the website.
Continued use of the website constitutes acceptance of any changes.
11. Contact Information
If you have any questions regarding shipping, please contact us:
Business Name: Zeekay Clothing
Email: support@zeekayclothing.com
Website: www.zeekayclothing.com