At Zeekay Clothing, customer satisfaction is important to us. If you are not fully satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be processed.

Please read this policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if:

• The item was received damaged or defective.
• You received the wrong item.
• The size received does not match the size ordered (subject to stock availability for exchange).

To be eligible for a return:

• The request must be made within 7 days of delivery.
• The item must be unused, unworn, unwashed, and in original condition.
• All original tags and packaging must be intact.

Zeekay Clothing reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items purchased on sale or clearance (unless defective).
• Products damaged due to misuse, improper handling, or washing.
• Items returned without original packaging or tags.
• Requests made after the return window has expired.

3. Return Process

To initiate a return:

1. Contact our support team at support@zeekayclothing.com.
2. Provide your order number and reason for return.
3. Attach clear photos if the item is damaged or incorrect.

Once your return request is approved, we will provide instructions for returning the item.

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

4. Exchanges

We offer exchanges for:

• Size changes (subject to availability).
• Incorrect items received.

If the requested size is not available, we may offer:

• Store credit, or
• A refund (if eligible under policy conditions).

Exchange items will be shipped after we receive and inspect the returned product.

5. Refund Policy

Refunds are processed only after:

• The returned item is received and inspected.
• The item meets the return eligibility criteria.

Approved refunds will be issued via the original payment method within 5–10 business days, depending on your payment provider.

Please note:

• Shipping charges are non-refundable (unless the return is due to our error).
• Processing times may vary depending on your bank or payment provider.

6. Damaged or Defective Items

If you receive a damaged or defective product:

• Notify us within 48 hours of delivery.
• Provide clear photos of the item and packaging.

We will assess the issue and may offer:

• A replacement
• A refund
• Store credit

7. Order Cancellations

• Orders may be canceled only if they have not yet been processed or shipped.
• Once an order has been dispatched, it cannot be canceled and must go through the return process (if eligible).

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. If the issue persists, contact us at support@zeekayclothing.com.

9. Policy Updates

Zeekay Clothing reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised effective date. 

Continued use of the website indicates acceptance of the updated policy.

10. Contact Information

For any return or refund inquiries, please contact:

Business Name: Zeekay Clothing
Website: www.zeekayclothing.com
Email: support@zeekayclothing.com